The Platinum Sales Hub

Everything you need to keep your business with Platinum running smoothly.

 

 

Platinum Office Hours:

Monday–Thursday: 8 a.m.–5 p.m.

Friday: 8 a.m.–Noon

SALES OPERATIONS

The sales operations team is your direct help line for questions, especially those related to:

  • Commissions.
  • Bonuses.
  • Licensing.

Agent Line: 855-609-6704

Email: salesoperations@pltnm.com

Alyssa Schrobilgen

Alyssa Schrobilgen

Director

Gunner Lange

Gunner Lange

Supervisor

Bryce McAndrew

Bryce McAndrew

Sales Ops Specialist

Kari Blum

Kari Blum

Sales Ops Specialist

CUSTOMER SERVICE

Whenever you have policy and customer enrollment questions, quickly connect with customer service to chat with one of our friendly, knowledgeable agents.

Agent Line: 855-609-6704

Customer Line: 877-822-0582

Email: customerservice@pltnm.com

Christina Moore

Christina Moore

Director

Jennifer Wilkinson

Jennifer Wilkinson

Supervisor

IT SUPPORT

Reach out to IT support for issues with your iPad or a Platinum app.

Agent Line: 866-233-9692

Email: support@pltnm.com

Quick-Link Resources

Frequently Asked  Questions

Where can I get additional brochures?

Contact Sales Operations at 855-609-6704 or salesoperations@pltnm.com. 

I have a question about the policy and how to enroll my customer. Who do I ask?

Quickly connect with a Platinum customer service representative at 855-609-6704 or customerservice@pltnm.com.

My customer has a policy question. Where can I direct them?

Quickly connect them with a Platinum customer service representative via the customer line at 877-822-0582 or customerserivce@pltnm.com

Questions Regarding Pay

How do commissions work?

For a full explanation of how commissions work, contact sales operations at 855-609-6704 or salesoperations@pltnm.com

What is "Paid as Taken?"

“Paid as Taken” refers to a policy that will not have its commission paid out until at least 30 days after the policy has been issued. This happens on a policy for a variety of reasons.

For a full explanation, contact sales operations at 855-609-6704 or salesoperations@pltnm.com

What is a charge-back?

A charge-back is the reversal of a commission payment on a policy that cancels during the first year, or a policy that is rescinded. The amount of the charge-back is determined by the number of months that policy stays active. 

For a full explanation, contact sales operations at 855-609-6704 or salesoperations@pltnm.com

Where can I get a breakdown of my pay?

Each week, an advance statement will be delivered electronically to your iPad. This can be found by going into the Library app on your iPad and selecting the Statements icon. These are arranged and stored in chronological order. Statements are made available by Friday for business written the week prior (to be paid that day). 

For more information, contact sales operations at 855-609-6704 or salesoperations@pltnm.com

 

What is the bonus criteria?

ANSWER

For more information, contact sales operations at 855-609-6704 or salesoperations@pltnm.com.

 

When are bonuses paid?

 ANSWER

For more information, contact sales operations at 855-609-6704 or salesoperations@pltnm.com.