The Platinum Sales Hub
Everything you need to keep your business with Platinum running smoothly.
Platinum Office Hours:
Monday–Thursday: 8 a.m.–5 p.m.
Friday: 8 a.m.–Noon
SALES OPERATIONS
The sales operations team is your direct help line for questions, especially those related to:
- Commissions.
- Bonuses.
- Licensing.
Agent Line: 855-609-6704
Email: salesoperations@pltnm.com
Alyssa Schrobilgen
Director
Gunner Lange
Supervisor
Bryce McAndrew
Sales Ops Specialist
Kari Blum
Sales Ops Specialist
CUSTOMER SERVICE
Whenever you have policy and customer enrollment questions, quickly connect with customer service to chat with one of our friendly, knowledgeable agents.
Agent Line: 855-609-6704
Customer Line: 877-822-0582
Email: customerservice@pltnm.com
Christina Moore
Director
Jennifer Wilkinson
Supervisor
IT SUPPORT
Reach out to IT support for issues with your iPad or a Platinum app.
Agent Line: 866-233-9692
Email: support@pltnm.com
Quick-Link Resources
- Order Business Cards (In the body of your email, include your name as you would like it to appear on your business card.)
- Order Platinum Apparel
- Platinum Agency Partners Website
Frequently Asked Questions
Where can I get additional brochures?
Contact Sales Operations at 855-609-6704 or salesoperations@pltnm.com.
I have a question about the policy and how to enroll my customer. Who do I ask?
Quickly connect with a Platinum customer service representative at 855-609-6704 or customerservice@pltnm.com.
My customer has a policy question. Where can I direct them?
Quickly connect them with a Platinum customer service representative via the customer line at 877-822-0582 or customerserivce@pltnm.com.
Questions Regarding Pay
How do commissions work?
For a full explanation of how commissions work, contact sales operations at 855-609-6704 or salesoperations@pltnm.com.
What is "Paid as Taken?"
“Paid as Taken” refers to a policy that will not have its commission paid out until at least 30 days after the policy has been issued. This happens on a policy for a variety of reasons.
For a full explanation, contact sales operations at 855-609-6704 or salesoperations@pltnm.com.
What is a charge-back?
A charge-back is the reversal of a commission payment on a policy that cancels during the first year, or a policy that is rescinded. The amount of the charge-back is determined by the number of months that policy stays active.
For a full explanation, contact sales operations at 855-609-6704 or salesoperations@pltnm.com.
Where can I get a breakdown of my pay?
Each week, an advance statement will be delivered electronically to your iPad. This can be found by going into the Library app on your iPad and selecting the Statements icon. These are arranged and stored in chronological order. Statements are made available by Friday for business written the week prior (to be paid that day).
For more information, contact sales operations at 855-609-6704 or salesoperations@pltnm.com.