The Platinum Sales Hub
Everything you need to keep your business with Platinum running smoothly.
Platinum Office Hours:
Monday–Thursday: 8 a.m.–5 p.m.
Friday: 8 a.m.–Noon
SALES OPERATIONS
The sales operations team is your direct help line for questions, especially those related to:
- Commissions.
- Bonuses.
- Licensing.
Agent Line: 855-609-6704
Email: salesoperations@pltnm.com
Alyssa Schrobilgen
Director
Gunner Lange
Supervisor
Bryce McAndrew
Sales Ops Specialist
Kari Blum
Sales Ops Specialist
Bre Jacque
Sales Ops Specialist
CUSTOMER SERVICE
Whenever you have policy and customer enrollment questions, quickly connect with customer service to chat with one of our friendly, knowledgeable agents.
Agent Line: 855-609-6704
Customer Line: 877-822-0582
Email: customerservice@pltnm.com
Christina Moore
Director
Jennifer Wilkinson
Supervisor
IT SUPPORT
Reach out to IT support for issues with your iPad or a Platinum app.
Agent Line: 866-233-9692
Email: support@pltnm.com
SUPPLY ORDERS
Complete the online order form, and we’ll send your supplies directly to you.
- Product brochures (include images when available)
- Thank you cards
Frequently Asked Questions
Where can I get additional brochures?
Click here and complete a supply order form. Tell us what you need, and we’ll send it directly to you.
If there is an issue with the form, contact Sales Operations at 855-609-6704 or salesoperations@pltnm.com.
I have a question about the policy and how to enroll my customer. Who do I ask?
Quickly connect with a Platinum customer service representative at 855-609-6704 or customerservice@pltnm.com.
My customer has a policy question. Where can I direct them?
Quickly connect them with a Platinum customer service representative via the customer line at 877-822-0582 or customerserivce@pltnm.com.
Questions Regarding Pay
How do commissions work?
For a full explanation of how commissions work, contact sales operations at 855-609-6704 or salesoperations@pltnm.com.
Where can I get a breakdown of my pay?
Each week, an advance statement will be delivered electronically to your iPad. This can be found by going into the Library app on your iPad and selecting the Statements icon. These are arranged and stored in chronological order. Statements are made available by Friday for business written the week prior (to be paid that day).
For more information, contact sales operations at 855-609-6704 or salesoperations@pltnm.com.