Agency Partner Hub

Everything you need to keep your business with Platinum running smoothly

Minnesota

Platinum Office Information

Office Hours (central time):

Monday–Thursday: 8 a.m.–5 p.m.

Friday: 8 a.m.–Noon
Office Address:
Platinum Supplemental Insurance
The Platinum Building
137 Main Street
Dubuque, Iowa 52001
Customer Service Information Sales Operations Information IT Support Supply Orders

State Brochures and Policies

Our products vary slightly to meet each state’s specific regulations. Download and familiarize yourself with the product brochure relevant to the state in which you will work.
Cancer, Heart Attack or Stroke Brochure
Download
Accident Protection Brochure
Download

Sales Operations

The sales operations team is your direct help line for questions, especially those related to:
Order Supplies

Agent Line: 855-609-6704

Email: salesoperations@pltnm.com

Alyssa Schrobilgen

Director

Gunner Lange

Manager

Bryce McAndrew

Sales Ops Specialist

Bre Jacque

Sales Ops Specialist

Customer Service

Whenever you have policy and customer enrollment questions, quickly connect with customer service to chat with one of our friendly, knowledgeable agents.

Agent Line: 855-609-6704

Customer Line: 877-822-0582

Email: customerservice@pltnm.com

Christina Moore

Director

Jennifer Wilkinson

Supervisor

IT Support

Reach out to IT support for issues with your iPad or a Platinum app.

Agent Line: 866-233-9692

Email: support@pltnm.com

Supply Orders

Complete the online order form, and we’ll send your supplies directly to you.

Order Supplies

Frequently Asked Questions

Click here and complete a supply order form. Tell us what you need, and we’ll send it directly to you.

If there is an issue with the form, contact Sales Operations at 855-609-6704 or salesoperations@pltnm.com. 

Quickly connect with a Platinum customer service representative at 855-609-6704 or customerservice@pltnm.com.

Quickly connect them with a Platinum customer service representative via the customer line at 877-822-0582 or customerserivce@pltnm.com. 

Questions Regarding Pay

For a full explanation of how commissions work, contact sales operations at 855-609-6704 or salesoperations@pltnm.com. 

Each week, an advance statement will be delivered electronically to your iPad. This can be found by going into the Library app on your iPad and selecting the Statements icon. These are arranged and stored in chronological order. Statements are made available by Friday for business written the week prior (to be paid that day). 

For more information, contact sales operations at 855-609-6704 or salesoperations@pltnm.com. 

The Platinum Difference:

A Lifesaver for One of Life’s Most Daunting Storms

Cancer doesn’t discriminate. It just shows up like an unwelcome guest. Keith and Rebecca Clifton understand this all too well. The couple, married 40 years, have three children, 10 grandchildren and a 100-year family farm. In December 2018, Keith was diagnosed with colon cancer. At one point, the couple was traveling 60 miles round-trip two to three times a week for Keith’s treatments.

“It’s been a lifesaver for us [the policy],” Keith said. “Electricity, vehicle payments, insurance payments, equipment, gas. It’s what we lived off of.”
Read More Customer Stories

Let’s Talk About Your Coverage Options

If something in the audio series got you thinking—or you just want to talk through what’s available in your state—we’re here to help. No pressure, no rush. Just a real conversation with someone who listens.
📞 Prefer to talk now? Call us at
1-563-538-1267
(Available Monday–Thursday, 8 a.m. to 6 p.m. Central)
📬 Or leave your info and we’ll reach out:
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