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Platinum Stories


The Platinum Advantage

    Meet Trace, Claims Specialist

    Meet Trace, Claims Specialist


    Meet Trace, Claims Specialist With over 10 years of customer service experience, Trace, a claims specialist at Platinum, is ready to help ease the hassle of filing claims and expertly walk you through the claims process. What is your favorite part about working at Platinum? What I enjoy most about Platinum is that not only…


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    Get To Know Your Agency and Your Carrier

    Get To Know Your Agency and Your Carrier


    Get To Know Your Agency and Your Carrier For over 20 years, Platinum has served the heartland as a supplemental insurance agency. Get to know the difference between your agency and our highly rated carrier partner. Insurance can be a complex landscape to navigate, even for those of us who are familiar with it. For…


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    Meet Angie, Customer Service Supervisor

    Meet Angie, Customer Service Supervisor


    Meet Angie, Customer Service Supervisor With over 10 years of customer service experience, Platinum’s customer service supervisor Angie is ready to help ease the hassle of filing claims and expertly walk you through the claims process. What is your favorite part about working on Platinum’s customer service team? I love the people working here. It’s…


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    We Do Business Around Your Kitchen Table

    We Do Business Around Your Kitchen Table


    We Do Business Around Your Kitchen Table The Platinum mission is the driving force behind every one of our interactions. At Platinum, our sales representatives sell door-to-door throughout the heartland, striving to provide better supplemental insurance coverage to meet our customers’ needs. Platinum markets supplemental insurance policies that help protect thousands of customers throughout American’s…


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    Real People, Real Help

    Real People, Real Help


    Real People, Real Help Every time you call Platinum’s customer service team for assistance or to file a claim, you’ll reach a real person to help you all the way through the process. It’s just one of the benefits of the Platinum Advantage. At Platinum, you’ll receive first-class customer service from your first encounter to…


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    File Wellness Claims Before Year’s End

    File Wellness Claims Before Year’s End


    As you’re organizing your year-end paperwork, take a few simple steps to file a claim for any wellness benefits you may have with your Platinum-marketed policy.


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    Heart to Heart, Customer to Customer

    Heart to Heart, Customer to Customer


    Dedication. It’s who we are. That’s why each time you call with a question or a claim, our customer service team will go above and beyond to address your needs—let them tell you for themselves.


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    Meet Jennifer, Claims Specialist

    Meet Jennifer, Claims Specialist


    Jennifer is a claims specialist in Platinum’s customer service department. With over 10 years of customer service experience, she can help ease the burden and hassle of filing claims and expertly walk you through the claims process.


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    Experience Platinum-Level Customer Service Again and Again

    Experience Platinum-Level Customer Service Again and Again


    From your first encounter with a Platinum sales representative to your first call to our skilled customer service team, we are committed to the time and detail required to handle your policy.


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    Meet Lindsey, Claims Specialist

    Meet Lindsey, Claims Specialist


    Lindsey is a claims specialist in Platinum’s customer service department. With over 10 years of experience, she can help ease the burden and hassle of filing claims and expertly walk you through the claims process.


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