The Platinum Advantage
Heart to Heart, Customer to Customer
Dedication. It’s who we are. That’s why each time you call with a question or a claim, our customer service team will go above and beyond to address your needs—let them tell you for themselves.
Do You Know How to File Your Claim?
Health insurance can be confusing to navigate, even for those who are experienced. Let us simplify the beginning of the claims process by taking you through a few key recommendations.
Meet Trace, Claims Specialist
With over 10 years of customer service experience, Trace, a claims specialist at Platinum, is ready to help ease the hassle of filing claims and expertly walk you through the claims process.
Get To Know Your Agency and Your Carrier
For over 20 years, Platinum has served the heartland as a supplemental insurance agency. Get to know the difference between your agency and our highly rated carrier partner.
Meet Angie, Customer Service Supervisor
With over 10 years of customer service experience, Platinum’s customer service supervisor Angie is ready to help ease the hassle of filing claims and expertly walk you through the claims process.
We Do Business Around Your Kitchen Table
The Platinum mission is the driving force behind every one of our interactions. At Platinum, our sales representatives sell door-to-door throughout the heartland, striving to provide better supplemental insurance coverage to meet our customers’ needs.
Real People, Real Help
Every time you call Platinum’s customer service team for assistance or to file a claim, you’ll reach a real person to help you all the way through the process. It’s just one of the benefits of the Platinum Advantage.
File Wellness Claims Before Year’s End
As you’re organizing your year-end paperwork, take a few simple steps to file a claim for any wellness benefits you may have with your Platinum-marketed policy.
Meet Jennifer, Claims Specialist
Jennifer is a claims specialist in Platinum’s customer service department. With over 10 years of customer service experience, she can help ease the burden and hassle of filing claims and expertly walk you through the claims process.
Experience Platinum-Level Customer Service Again and Again
From your first encounter with a Platinum sales representative to your first call to our skilled customer service team, we are committed to the time and detail required to handle your policy.