Customer Stories
Proactive Customer Service Adds Value
The Block family used their Platinum-marketed policy to pay for an unexpected hospitalization but benefitted even further from Platinum’s diligent customer service.
Insurance for Whatever Life Throws at You
An annual checkup became a life-changing diagnosis for Denise Thelander when her doctor felt a lump on her thyroid that Denise was unaware of. After a biopsy yielded unclear results, surgery provided a definite answer—it was cancer, and it had spread.
More Than Just Accident Care
When a representative from Platinum Supplemental Insurance stopped by the Bucholz farm in Waverly, Iowa, Deatra Bucholz never imagined that her Platinum experience would exist beyond the first appointment. But, after an enjoyable visit with their Platinum sales representative, Deatra and Troy decided to purchase the hospital and accident indemnity policy marketed by Platinum.
You Can’t Accident-Proof Your Kids. Your Finances Are a Different Story.
Dave and Margaret Van Donkelaar know a thing or two about the joys—and bruises—that come with raising four active kids on a rural acreage in Iowa. So, when a Platinum sales representative met with them at their home and introduced them to a supplemental insurance policy, the added protection from high out-of-pocket medical expenses just made sense.
A Safety Net
“It was a Tuesday. I remember that because I work at 11 a.m. on Tuesdays, and we had spent the morning picking up the living room. She was totally normal—crawling around, laughing, playing,” said Laura Miller.
But for Laura, her 7-month-old daughter Karlee, husband Jeremy and the rest of the Miller family, the next several months would be anything but normal.
“As usual, I dropped Karlee off at daycare and went to work. At about noon, I got a call from our daycare provider. She wanted to know if everything was OK with Karlee because she seemed a little off.”
Regular Customer Check-In Uncovers Major Benefits
Keith Ahrenholtz, a 57-year-old crop and hobby hog farmer, might as well just go ahead and invest in a tuxedo. Why the unlikely wardrobe choice? Well, Keith has a lot of celebrating to do in the coming year–four of his five children are engaged to be married.
“And three of them are girls!” Keith said.
It is indeed going to be a busy, fun (and expensive!) year for Keith and his family.
But, family weddings are not the only reason Keith has to celebrate. He is also a cancer survivor.
How Do You Spell Relief? P-L-A-T-I-N-U-M
Arlen Beckman of Cedar Falls, Iowa, is a devoted husband, father of three and grandfather to seven. Now retired, Arlen still works occasional shifts as an independent contractor for the FedEx business he started, now run by his son. Family is everything to Arlen. And, now that he is retired (well, semi-retired), he spends most of his time on his acreage with his grandchildren driving four-wheelers, snowmobiling and enjoying time together.
A Close Call
Both Megan and Casey have health insurance through their employers, so the majority of the costs for the injury were covered, but they were still responsible for just over $800 in costs. That type of medical expense for a young family with two kids can really throw a household budget off for a couple months.
A Big-Picture Approach to Insurance
Kim Hames and her husband Steve are like many young families. They have been married four years and have two lovely little ones—3-year-old Corbin and 1-year-old Nora.
With the rapidly changing and evolving health insurance landscape, the Hames family has opted to look above and beyond traditional health insurance as part of a bigger picture approach to their insurance situation.
Coverage and Care When It Counts
Little did Angela Thomsen know that just weeks after purchasing an accident and hospital indemnity supplemental insurance policy marketed by Platinum Supplemental Insurance, she would be taking a trip to the emergency room with her 2-year-old James.