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Meet Trace, Claims Specialist

Meet Trace, Claims Specialist

With over 10 years of customer service experience, Trace, a claims specialist at Platinum, is ready to help ease the hassle of filing claims and expertly walk you through the claims process.

What is your favorite part about working at Platinum?

What I enjoy most about Platinum is that not only my team, but the company, is a big family. Everyone is always willing to lend a hand and answer questions. We each play an important role and support one another to be successful. We get to interact with the customers and the agents and see the policy from start to finish, including how it is utilized to benefit the customers when filing claims. I truly enjoy coming into work every single day.

What do you enjoy the most about working with customers?

I enjoy hearing customers’ stories and getting to connect with them, from filing something simple, like a screening, to sharing in their joy when they are paid a larger claim and overcome an illness. Being there to help lessen the burden when customers are going through a hard time. I also enjoy making sure that customers are using their policy in every aspect that they can.

Do you have any customer service philosophies that you follow?

It’s been said time and time again, but service with a smile and compassion that you can not only see, but hear through the phone.

If Trace and our customer service team can help you with your policy or claim, please call us at 1-855-637-6550.