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Meet Ashlee, Director of Customer Service

Meet Ashlee, Director of Customer Service

Ashlee is the director of Platinum’s customer service department. With over 16 years of experience, she can help ease the burden and hassle of filing claims and expertly walk you through the process.


My name is Ashlee, and I’m the director of customer service at Platinum Supplemental Insurance. In purchasing a supplemental health insurance product through Platinum, you made an important decision to protect your financial security, and we take that decision as seriously as you do.

Our trained and licensed customer service team is here in Dubuque, Iowa, to assist you one-on-one with any questions you have about your policy. If you should ever need claims assistance, my team and I are here to coordinate that process and communicate on your behalf with the insurance underwriter.

I have worked in customer service for over 16 years. I take a lot of pride in my work to provide coaching and resources to our customer service staff so we can ensure we’re offering you a pleasant, professional and accommodating experience.

If we can help you, please give us a call at 1-855-637-6550.