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Get To Know Your Agency and Your Carrier

Get To Know Your Agency and Your Carrier

For over 20 years, Platinum has served the heartland as a supplemental insurance agency. Get to know the difference between your agency and our highly rated carrier partner.

Insurance can be a complex landscape to navigate, even for those of us who are familiar with it. For many, the difference between an insurance agent and an insurance carrier may not be clear. Let us introduce you to your supplemental health insurance agency and your carrier.

Your Agency


As your insurance agency, Platinum Supplemental Insurance is dedicated to marketing coverage that can provide peace of mind if you ever become hospitalized due to a covered accident or critical illness, such as cancer, heart attack or stroke. You purchased your supplemental coverage from a Platinum sales representative, and you call our customer service team in our Dubuque, Iowa, headquarters every time you have a question or a claim to file.

Your Carrier


Platinum currently offers policies that are underwritten by State Mutual Insurance Company, headquartered in Rome, Georgia. State Mutual issues the insurance policies that provide the financial protection against losses you may incur due to covered claims.

Together, Platinum and State Mutual work hand-in-hand to ensure that you can focus on your recovery—not your expenses.

For more information about our partners at State Mutual, visit

Do you have a question about a policy you currently own? Platinum’s friendly, knowledgeable customer service team is always your first point of contact at 1-855-637-6550.