Customer Service :: 1-855-637-6550    |    Contact Us    |   Make a Claim

FAQs

illustration_FAQ

  • How do I become sales representative?
    To become a Platinum sales representative, visit our Sales Careers Page, click Apply Now and complete the online form. Our personnel manager will reach out to you promptly to discuss the opportunity.
  • How do I file a claim?
    Click here to begin making a claim. Platinum’s customer service specialists are knowledgeable licensed insurance agents. They can answer questions and provide step-by-step assistance to start your claim with the insurance carrier. All claims are administered by the insurance carrier, and Platinum’s customer service specialists are here to assist you through the process.
  • How do I purchase a policy?
    Click here to contact the Platinum customer service department. Our friendly, knowledgeable agents will take your information and connect you with a licensed sales representative.
  • What is supplemental insurance?
    Supplemental insurance plans help you pay for things your normal insurance doesn’t cover. The benefits are paid directly to you (or whomever you choose), not the medical provider. You are able to use the benefits to pay for out-of-pocket medical costs, to supplement lost wages or to pay for some of the other unexpected expenses due to illness.
+