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Platinum Stories


The Platinum Advantage

    File Wellness Claims Before Year’s End

    File Wellness Claims Before Year’s End


    As you’re organizing your year-end paperwork, take a few simple steps to file a claim for any wellness benefits you may have with your Platinum-marketed policy.


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    Heart to Heart, Customer to Customer

    Heart to Heart, Customer to Customer


    Dedication. It’s who we are. That’s why each time you call with a question or a claim, our customer service team will go above and beyond to address your needs—let them tell you for themselves.


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    Meet Jennifer, Claims Specialist

    Meet Jennifer, Claims Specialist


    Jennifer is a claims specialist in Platinum’s customer service department. With over 10 years of customer service experience, she can help ease the burden and hassle of filing claims and expertly walk you through the claims process.


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    Experience Platinum-Level Customer Service Again and Again

    Experience Platinum-Level Customer Service Again and Again


    From your first encounter with a Platinum sales representative to your first call to our skilled customer service team, we are committed to the time and detail required to handle your policy.


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    Meet Lindsey, Claims Specialist

    Meet Lindsey, Claims Specialist


    Lindsey is a claims specialist in Platinum’s customer service department. With over 10 years of experience, she can help ease the burden and hassle of filing claims and expertly walk you through the claims process.


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    Get to Know Platinum

    Get to Know Platinum


    Founded in 1995 in Dubuque, Iowa, Platinum Supplemental Insurance was a passionate idea of our founder, Wayne Briggs. Wayne wanted to provide solutions to Midwestern families to preserve their hard-earned ways of life. Over two decades later, our commitment to our customers, representatives, employees and community remains as focused as ever.


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    Priority #1: A High Standard of Service

    Priority #1: A High Standard of Service


    For 20 years, Platinum Supplemental Insurance has marketed supplemental insurance policies that protect more than 70,000 customers throughout the heartland, all while holding ourselves to the highest business standards.


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    Meet Ashlee, Director of Customer Service

    Meet Ashlee, Director of Customer Service


    Ashlee is the director of Platinum’s customer service department. With over 16 years of experience, she can help ease the burden and hassle of filing claims and expertly walk you through the process.


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    One Designated Claims Specialist to Serve You

    One Designated Claims Specialist to Serve You


    From the first time you call Platinum to file a claim until your claim is paid, you will be assigned one claims specialist to help you through the process. You won’t be transferred multiple times; you won’t have to repeat yourself—your designated claims specialist will work with you until the process is complete.


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    Psst…Want to Know a Secret?

    Psst…Want to Know a Secret?


    For 20 years, our No. 1 priority has been customer service. Find out our secret to saving you time—and a headache.


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