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Platinum Stories


Customer Stories

    Proactive Customer Service Adds Value

    Proactive Customer Service Adds Value


    Proactive Customer Service Adds Value The Block family used their Platinum-marketed policy to pay for an unexpected hospitalization but benefitted even further from Platinum’s diligent customer service. “Having customer service that keeps in touch with the person who is filing the claim is a great feature.” —Sandra Block, policyholder Sandra Block is familiar with salespeople….


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    Insurance for Whatever Life Throws at You

    Insurance for Whatever Life Throws at You


    Insurance for Whatever Life Throws at You An annual checkup became a life-changing diagnosis for Denise Thelander when her doctor felt a lump on her thyroid that Denise was unaware of. After a biopsy yielded unclear results, surgery provided a definite answer—it was cancer, and it had spread. “I had a pretty positive prognosis,” Denise…


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    More Than Just Accident Care

    More Than Just Accident Care


    More Than Just Accident Care When a representative from Platinum Supplemental Insurance stopped by the Bucholz farm in Waverly, Iowa, Deatra Bucholz never imagined that her Platinum experience would exist beyond the first appointment. But, after an enjoyable visit with their Platinum sales representative, Deatra and Troy decided to purchase the hospital and accident indemnity…


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    Insurance That Pays Every Time We Need It

    Insurance That Pays Every Time We Need It


    Insurance That Pays Every Time We Need It For Dave and Margaret Van Donkelaar, living on a rural acreage in Morris, Iowa, provides them with enough space to achieve two life dreams: continue their family tradition of working in agriculture and watch their four very active children playfully spread out and stretch their legs. While…


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    A Safety Net

    A Safety Net


    A Safety Net “It was a Tuesday. I remember that because I work at 11 a.m. on Tuesdays, and we had spent the morning picking up the living room. She was totally normal—crawling around, laughing, playing,” said Laura Miller. But for Laura, her 7-month-old daughter Karlee, husband Jeremy and the rest of the Miller family,…


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    Regular Customer Check-In Uncovers Major Benefits

    Regular Customer Check-In Uncovers Major Benefits


    Regular Customer Check-In Uncovers Major Benefits Keith Ahrenholtz, a 57-year-old crop and hobby hog farmer, might as well just go ahead and invest in a tuxedo. Why the unlikely wardrobe choice? Well, Keith has a lot of celebrating to do in the coming year–four of his five children are engaged to be married. “And three…


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    How Do You Spell Relief? P-L-A-T-I-N-U-M

    How Do You Spell Relief? P-L-A-T-I-N-U-M


    How Do You Spell Relief? P-L-A-T-I-N-U-M Arlen Beckman of Cedar Falls, Iowa, is a devoted husband, father of three and grandfather to seven. Now retired, Arlen still works occasional shifts as an independent contractor for the FedEx business he started, now run by his son. Family is everything to Arlen. And, now that he is…


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    A Close Call

    A Close Call


    A Close Call Like many homeowners, Casey and Megan Bauer heat their Cresco, Iowa, home with a wood-burning stove. On Aug. 22, 2015, Casey, along with his dad and brother, were preparing for winter by cutting down trees to split for firewood. That day, Casey experienced a very close call. After losing his footing, the chainsaw…


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    Extraordinary Customer Service Is a Helpful Benefit

    Extraordinary Customer Service Is a Helpful Benefit


    Extraordinary Customer Service Is a Helpful Benefit Sandra Block is familiar with salespeople. Probably more than most because she is married to a retired salesman. Residing in Klemme, Iowa, Sandra is a retired activities director at a care center. Together with her husband Harlan, they raised one child and enjoy their five grandchildren. Because of…


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    A Big-Picture Approach to Insurance

    A Big-Picture Approach to Insurance


    A Big-Picture Approach to Insurance Kim Hames and her husband Steve are like many young families. They have been married four years and have two lovely little ones—3-year-old Corbin and 1-year-old Nora. With the rapidly changing and evolving health insurance landscape, the Hames family has opted to look above and beyond traditional health insurance as…


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