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Platinum Stories


Psst…Want to Know a Secret?

Psst…Want to Know a Secret?

For 20 years, our No. 1 priority has been customer service. Find out our secret to saving you time—and a headache.

Platinum Supplemental Insurance markets supplemental insurance policies that help protect over 70,000 customers throughout America’s heartland. We believe that our success as a company comes from putting you—the customer—first, not only with the types of products we offer, but also through our daily customer service interactions. We are focused on fulfilling our mission to provide our customers with the best supplemental insurance products and services in the business.

In line with that mission, members of the Platinum family of customers enjoy a personal customer service experience with every exchange. If you call with a question or a claim, you’ll reach a real person in our home office in Dubuque, Iowa. Knowledgeable, courteous customer service specialists, who are licensed insurance agents, will always be on the other end of your call. Because we understand the time and detail required to handle a claim, the same customer service representative will be assigned to assist you with your claim from start to finish. Imagine the time and frustration you save when you no longer need to explain your claim to multiple people and departments!

Providing a quality customer service experience has been a focus of Platinum Supplemental Insurance since the company began. 20 years ago, this was written into the company’s mission statement and continues to be a driving focus for our employees and sales representatives. When it comes to supplemental insurance, you have many options. When you choose Platinum, you can feel confident that you’ve selected the best product and customer service in the industry.

Do you have a question about a policy you currently own? Call 1-855-637-6550 to speak with one of our friendly, knowledgeable customer service representatives.