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Platinum Stories


Heart to Heart, Customer to Customer

Heart to Heart, Customer
to Customer

Dedication. It’s who we are. That’s why each time you call with a question or a claim, our customer service team will go above and beyond to address your needs—let them tell you for themselves.

For more than 20 years, Platinum Supplemental Insurance has marketed supplemental insurance policies that protect thousands of customers throughout the heartland, all while holding ourselves to the highest business standards. Platinum’s customer service team is at the heart of our mission to provide the best products and service for rural families. All of our customer service representatives are licensed insurance agents working from our home office in Dubuque, Iowa. They’re known for going above and beyond to provide personalized assistance to each of their customers, from the initial call to the end of a claim.

Hear What Inspires Our Customer Service Team Members

Do you have a question about a policy you currently own? Call 1-855-637-6550 to speak with one of our dedicated customer service representatives.