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Platinum Stories


Experience Platinum-Level Customer Service Again and Again

Experience Platinum-Level Customer Service Again and Again

From your first encounter with a Platinum sales representative to your first call to our skilled customer service team, we are committed to the time and detail required to handle your policy.

You first experienced Platinum-level customer service when a Platinum sales representative visited your home and you purchased a cost-effective, benefit-rich supplemental insurance policy to help you overcome financial shortfalls left by traditional health insurance plans.

As a member of the Platinum family of customers, you will experience Platinum-level customer service every time you call with a policy question or claim. Our customer service team consists of highly trained and licensed specialists who follow Platinum’s mission of providing the best products and services to our customers. Every time you contact us, a real person at our home office in Dubuque, Iowa, will be on the other end of your call. And, because we understand the time and detail required to handle a claim, the same customer service representative will be assigned to assist you with your claim from start to finish.

We are your agent of record, which means we’re available to help you with any question or concern regarding:

  • Your coverage or wellness benefits.
  • Claims facilitation, including wellness and physician office visit claims.
  • Guidance or clarification with claims appeals
  • Policy changes, including address, coverage, named insureds or cancellations.

Expect Platinum-level customer service every time you call with questions or to make a claim. Experience it today by calling our customer service team at
1-855-637-6550.