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Always Here to Help

Always Here to Help

You made an important health care choice when you purchased a benefit-rich supplemental insurance policy, marketed by Platinum. And, as a member of our family of customers, we’re committed to helping answer any questions you have.


What kind of customer service will I receive?

At Platinum, you will receive first-class customer service from your very first encounter with us. Every time you call, you’ll reach a real licensed agent from our skilled customer service or claims team to help you through billing, benefit questions and claims. And, if you are filing a claim, the same representative will be assigned to assist you with your claim from start to finish.

Does my policy offer wellness benefits?
Most policies that Platinum now markets provide benefits for common wellness and preventative health care, in addition to protecting you against the out-of-pocket costs of critical illness. This includes routine screening tests, taking part in healthy lifestyle clubs and even physician-prescribed alternative care. Contact our customer service team to see if your policy has this benefit.

When I make a claim for a covered event, does the benefit come directly to me?
Benefits are paid directly to you, the policyholder, to use toward your greatest needs, including out-of-pocket medical costs or lost wages due to time away from work. With your Platinum-marketed policy, you can focus on your recovery, not your expenses.

Do you have a question about a policy you currently own? Call our friendly and knowledgeable customer service team at 1-855-637-6550.